Fiix Software experienced a major incident on August 1, 2024 affecting Fiix Mobile, lasting 12d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Fiix Mobile
Update timeline
- monitoring Aug 01, 2024, 12:26 PM UTC
We’ve determined that the fix to resolve data sync issues in the mobile app did not lead to the expected outcome , some users looking to sync data in the app may see delays. We’re working to resolve this
- monitoring Aug 08, 2024, 04:55 PM UTC
Some users continue to have intermittent issues with the mobile sync, the engineering teams are investigating and we will update this incident
- resolved Aug 13, 2024, 08:29 PM UTC
The issue affecting sync on mobile has now been resolved, if you continue to have any issues with the mobile sync, please contact our support team at [email protected] or call us at +1 (855) 884-5619.