Fiix Software experienced a critical incident on November 15, 2024 affecting Fiix Desktop and V6 Work Orders and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Fiix DesktopV6 Work OrdersFiix MobileV6 EquipmentV6 User ManagementWork Request PortalAnalyticsIntegrationsDashboard Widgets
Update timeline
- identified Nov 15, 2024, 05:40 PM UTC
We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. Users will be unable to login . Next update in 15 minutes
- monitoring Nov 15, 2024, 05:49 PM UTC
We’ve deployed a fix that should resolve this issue . We’re monitoring to ensure that all is back up and running well
- resolved Nov 16, 2024, 12:07 AM UTC
This incident has been resolved.