Isolated Performance Degradation

Update timeline

1. investigating Apr 30, 2026, 01:52 PM UTC

   We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.

2. identified Apr 30, 2026, 09:30 PM UTC

   We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.

3. identified May 01, 2026, 02:22 PM UTC

   We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.

4. monitoring May 01, 2026, 08:12 PM UTC

   FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day. If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.