FieldEdge experienced a minor incident on April 30, 2026 affecting Site East and Site West, lasting 11d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 01:52 PM UTC
We are aware and investigating reported isolated database performance degradation. This is manifesting in longer load times for lists, customers, and the dashboard for certain customers. Please reach out to support if you are experiencing performance degradation. We will post updates as we have them.
- identified Apr 30, 2026, 09:30 PM UTC
We have identified the underlying issue and are resolving on individual databases. We will be releasing a fix this evening that will be applied holistically.
- identified May 01, 2026, 02:22 PM UTC
We are aware that several members are still experiencing loading and performance issues after our release last night. This issue is not widespread and is isolated to specific members. We are working on a resolution to resolve performance for impacted members. Please reach out to support if you are experiencing performance degradation.
- monitoring May 01, 2026, 08:12 PM UTC
FieldEdge has implemented a change aimed at improving the slowness experienced by some members. Early indications are positive, and performance should now be more consistent. We will continue monitoring throughout the day. If you continue to notice any delays or performance issues, please reach out to Technical Support so we can investigate further.
- monitoring May 06, 2026, 02:02 PM UTC
FieldEdge has continued to implement additional changes to address the slowness experienced by some members. We are seeing ongoing improvements, and performance is becoming more consistent. We will continue to monitor throughout the day. If you are still experiencing delays or performance issues, please reach out to Technical Support so we can investigate further.
- resolved May 11, 2026, 06:11 PM UTC
The performance issues experienced last week have been resolved.