FieldEdge incident
Microsoft West Outage Impacting FieldEdge Services
FieldEdge experienced a major incident on July 23, 2026 affecting Site West, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:53 PM UTC
FieldEdge is investigating service disruptions that are tied to an Microsoft Azure West Region network issue. Several FieldEdge integrations and services are intermittently impacted by this Microsoft issue. Services that could be impacted include: - Trane Leads - Twilio (phone and messaging) - Online Booking - Leads Panel loading - Proposal Pro Integration - Docusign - PDF Generation We will continue to investigate the disruption and navigate these Microsoft impacts.
- resolved Jul 23, 2026, 09:42 PM UTC
FieldEdge has received confirmation from Microsoft that all service disruptions have been resolved. We have verified that all FieldEdge and partner impacted services are operating normally. If you are still experiencing issues with any FieldEdge service, please reach out to FieldEdge support to report the issue. Thank you, The FieldEdge Team