Fidel experienced a minor incident on November 20, 2025, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 20, 2025, 04:00 AM UTC
Impact: Abnormal delay in the reception for a subset of Visa auths and consequent delivery to customers. Details: Issue started at 4AM (UTC) and became more severe in the last few hours The root cause was identified as an upstream issue within Visa's transaction processing pipeline, affecting the delivery of authorization data to Fidel Actions Taken: Escalation of the issue to Visa to identify and resolve the root cause Continuous monitoring of the data flow from Visa to identify and mitigate further delays
- monitoring Nov 20, 2025, 10:00 AM UTC
Current Status: Visa authorization transactions are now being processed normally, with no delays Continuous monitoring confirms that the issue has been resolved We will maintain our vigilance to ensure ongoing stability
- resolved Nov 21, 2025, 03:42 PM UTC
We have confirmed that the delays affecting Visa transaction webhooks are fully resolved. The issue was caused by high transaction queue depth within Visa's upstream systems. Visa has cleared the backlog and we have observed normal processing speeds since 10:00 AM (UTC) yesterday . All delayed transactions have been successfully processed and delivered.