Fidel experienced a minor incident on June 1, 2026, lasting 4d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 01, 2026, 08:40 AM UTC
We are currently experiencing settlement delays on Visa. The Issue: We have identified a delay in settlements for Visa transactions since May 26th. Current Status: This issue has been formally escalated to Visa. Their technical teams are actively investigating the root cause to restore normal processing timelines. No action is required on your part. We will keep you updated as the situation progresses. Thank you for your patience and understanding.
- monitoring Jun 02, 2026, 08:47 AM UTC
Visa has confirmed that the issue originated on their side and caused settlement processing to become temporarily stuck from 26 May onwards. Clearing files are now being received by Fidel, and our team is closely monitoring the situation to ensure all outstanding clearing gaps are identified and resolved.
- resolved Jun 05, 2026, 08:42 AM UTC
Recent processing delay regarding Visa transactions has been fully resolved. What happened: Visa resolved the issue on their end and successfully transferred all delayed clearing transactions to us. Current status: Fidel has processed all remaining transactions, and operations are now completely back to normal. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding. If you have any questions or require further assistance, please feel free to reach out to your Customer Success Manager or our Support team.