Fidel experienced a minor incident on May 17, 2026, lasting 74d 12h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 17, 2026, 11:00 PM UTC
We are currently experiencing a delay in the clearing of Mastercard transactions from the past couple of days. Details: Initial investigations indicate that the issue is isolated to Mastercard clearing transactions The root cause is being investigated as an upstream issue within Mastercard's processing pipeline, affecting the delivery of clearing data to our platform Actions Taken: Escalation of the issue to Mastercard to identify and resolve the root cause Continuous monitoring of the incoming data flow from Mastercard No action is required on your part. We will keep you updated as the situation progresses. Thank you for your patience and understanding.
- identified May 28, 2026, 09:29 AM UTC
Root Cause Identified Our technical teams have successfully identified the root cause of the issue, which was related to a transition to a new clearing format . Current Status & Next Steps Data Feed Resumed: Mastercard began successfully transmitting clearing files to us yesterday. Catch-Up Processing: We are actively collaborating with Mastercard to clear the backlog and get all transactions fully back on track, covering the period starting from May 18th . We are working diligently to minimize any further delay and appreciate your understanding as we process the remaining data
- monitoring Jun 02, 2026, 08:50 AM UTC
Mastercard has begun filling the clearing gaps for transactions between 18–21 May. Our team will continue to monitor the process closely to ensure clearing activity returns to normal and all outstanding gaps are addressed.
- monitoring Jun 05, 2026, 02:46 PM UTC
Resolved: Initial Processing Disruption (May 18th – 21th) The initial processing disruption during this window has been fully resolved. All systems are performing normally, and backlogged data has been cleared. Investigating (May 28th – June 1st) We are currently tracking an abnormal pattern regarding clearing receivals for transactions settled between May 28th and June 1st. Current Action: We have formally escalated the matter to Mastercard , who is actively investigating the root cause on their side. We are monitoring their progress closely and will provide another update as soon as they share a timeline for resolution.
- resolved Jul 31, 2026, 11:43 AM UTC
The Mastercard clearing delay has been resolved. The delayed clearing data has been received and processed, and Mastercard transaction processing is back to normal. No action is required on your side.