Fidel experienced a minor incident on July 10, 2026, lasting 20d 11h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 10, 2026, 11:00 PM UTC
We are writing to inform you of an issue currently affecting Visa settlement transaction processing. For the past 3 days , we have been experiencing delayed clearing/settlement transactions from Visa . Current Status & Actions Taken High-Priority Escalation: We have escalated this issue directly to Visa’s technical team. Active Investigation: Our operations teams are working closely with Visa to isolate the root cause and restore the normal flow of transaction files. Queue Monitoring: We are prepared to process all backlogged transactions immediately once the clearing pipeline is fully restored. What This Means For You Transaction Backlog: You may experience a delay in the settlement or final status updates of some Visa transactions from the last 3 days. No Action Required: Your systems do not require any changes. All pending transactions are secure and will be processed in chronological order as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this swiftly. We will keep you updated as soon as we have progress to report.
- resolved Jul 31, 2026, 10:10 AM UTC
The Visa settlement issue has been resolved. The delayed transactions have been replayed and processed successfully. Transaction processing is now back to normal. No action is required on your side.