Fera Outage History
Fera is up right nowPingoru has recorded 50 incidents for Fera: 12 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 39 of 720 (5%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 336 of 720 (47%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 4 | 347 of 720 (48%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Major September 11, 2026 Scheduled Maintenance Ongoing 22h 13m Public API
Started Sep 11, 2026, 03:21 PM UTC· resolved Sep 12, 2026, 01:35 PM UTC
- identified Sep 11, 2026, 03:21 PM UTC
We’ll be performing scheduled maintenance on our api. During this maintenance window, you may experience temporary api disruptions or delays with operations that depend on the fera api. Your data and existing operations are safe, and we do not expect any data loss. We’ll be monitoring the system throughout the maintenance and will work to restore full availability as quickly as possible.
- monitoring Sep 12, 2026, 01:34 PM UTC
All systems restored and healthy. We are monitoring currently.
- resolved Sep 12, 2026, 01:35 PM UTC
All systems back to normal.
Notice September 10, 2026 Transactional emails from fera are currently paused and not being sent. 29d 4h Public API
Started Sep 10, 2026, 11:58 AM UTC· resolved Oct 09, 2026, 04:33 PM UTC
- investigating Sep 10, 2026, 11:58 AM UTC
We identified an issue affecting the sending of transactional emails. Emails are currently paused while we investigate the root cause. important: no emails or data are being lost. the affected emails are being held/paused and will not be discarded as a result of this incident.
- identified Sep 12, 2026, 01:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2026, 01:37 PM UTC
A fix has been implemented and we are currently backfilling the messages and monitoring these jobs.
- resolved Oct 09, 2026, 04:33 PM UTC
This incident has been resolved.
Minor September 4, 2026 Production maintenance in progress 10h 14m
Started Sep 04, 2026, 09:45 PM UTC· resolved Sep 05, 2026, 07:59 AM UTC
- identified Sep 04, 2026, 09:45 PM UTC
We are performing planned production maintenance to improve deployment reliability. Services are expected to remain available, but some requests may experience brief delays or intermittent errors while API nodes are rotated and application updates are applied. We are monitoring the system throughout the maintenance window and will post another update when verification is complete.
- monitoring Sep 04, 2026, 10:45 PM UTC
The production deployment was halted after API availability degraded during service restarts. We restored the previous API release, and all services are operating normally. We are monitoring recovery and will reschedule the remaining maintenance after adding rolling-deployment safeguards.
- identified Sep 05, 2026, 12:22 AM UTC
controlled maintenance has resumed. More updates to come soon.
- resolved Sep 05, 2026, 07:59 AM UTC
All systems back to normal
Minor September 4, 2026 Planned maintenance: Fera Management Portal 35m Fera Management Portal
Started Sep 04, 2026, 06:18 PM UTC· resolved Sep 04, 2026, 06:53 PM UTC
- identified Sep 04, 2026, 06:18 PM UTC
We are performing planned maintenance to improve deployment reliability. The Fera Management Portal may be briefly unavailable or slower while the service restarts. Storefront widgets and APIs are expected to remain available. No action is required. We will post an update when maintenance is complete.
- resolved Sep 04, 2026, 06:53 PM UTC
The deployment validation has completed successfully and the admin service remains healthy. No customer-facing service interruption occurred. We have paused the remaining infrastructure rollout for additional configuration and recovery-path checks, which will be completed in a future maintenance window.
Notice August 24, 2026 Brief Maintenance: Fera Website 1h 10m
Started Aug 24, 2026, 07:29 PM UTC· resolved Aug 24, 2026, 08:39 PM UTC
- identified Aug 24, 2026, 07:29 PM UTC
We’re performing maintenance on www.fera.ai to improve server stability. You may experience a brief interruption while this work is being completed. Production is currently healthy, and no action is required. We’ll update this page once the maintenance is complete.
- resolved Aug 24, 2026, 08:39 PM UTC
Maintenance has been completed. Thanks for the patience.
Minor June 16, 2026 Temporary Slowness in Fera App 69d 10h Fera Management Portal
Started Jun 16, 2026, 09:09 AM UTC· resolved Aug 24, 2026, 07:32 PM UTC
- investigating Jun 16, 2026, 09:09 AM UTC
We are currentlyWe are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard. Our team is actively working to identify the root cause and restore normal service. We apologize for the disruption and will provide further updates as soon as more information becomes available.
- identified Jun 16, 2026, 03:03 PM UTC
We are currently experiencing intermittent connectivity issues affecting parts of the Fera application, which may result in errors such as "Something went wrong" or data failing to load. Our investigation indicates the issue is related to degraded load balancer services from our infrastructure provider following a maintenance event earlier today. We have implemented temporary mitigations and are actively monitoring the platform while working with our provider to fully resolve the issue. We apologize for any inconvenience and will provide further updates as more information becomes available.
- identified Jul 06, 2026, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 24, 2026, 11:29 AM UTC
We are continuing to work on a fix for this issue.
- investigating Aug 24, 2026, 11:30 AM UTC
We are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard.
- resolved Aug 24, 2026, 07:32 PM UTC
This incident has been resolved.
Major April 22, 2026 Maintenance in progress! 1d 14h Fera Management Portal
Started Apr 22, 2026, 06:24 PM UTC· resolved Apr 24, 2026, 09:21 AM UTC
- identified Apr 22, 2026, 06:24 PM UTC
We’re currently upgrading our servers and enhancing security to better protect you and your customers. Fera will be temporarily unavailable for the next 30 minutes while we complete these improvements. We appreciate your patience and will have everything back up as quickly as possible.
- resolved Apr 24, 2026, 09:21 AM UTC
This incident has been resolved.
Major January 12, 2026 Reviews Table Not Loading 2h 18m Fera Management Portal
Started Jan 12, 2026, 09:48 AM UTC· resolved Jan 12, 2026, 12:07 PM UTC
- investigating Jan 12, 2026, 09:48 AM UTC
We are currently experiencing slowness in our servers, which may affect reviews table performance. Our team is actively working to resolve this issue and add more capacity to handle the load.
- resolved Jan 12, 2026, 12:07 PM UTC
This incident has been resolved.
Critical November 18, 2025 Cloudflare Global Network experiencing issues 5h 3m Fera Management Portal
Started Nov 18, 2025, 01:03 PM UTC· resolved Nov 18, 2025, 06:06 PM UTC
- investigating Nov 18, 2025, 01:03 PM UTC
Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. Most of the websites and services are running on cloudflare and it affected multiple services including Fera. Read more: https://www.cloudflarestatus.com
- monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare Global Network has managed to find a solution, the app should be functional now. We are monitoring for more news.
- resolved Nov 18, 2025, 06:06 PM UTC
This incident has been resolved.
Critical November 6, 2025 Temporary Slowness of Fera App 19d 15h Fera Management Portal
Started Nov 06, 2025, 06:37 PM UTC· resolved Nov 26, 2025, 09:44 AM UTC
- investigating Nov 06, 2025, 06:37 PM UTC
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
- identified Nov 17, 2025, 04:36 PM UTC
Our team has identified the issue and is actively working with our service provider to resolve it as quickly as possible. We will keep you updated, and we truly appreciate your patience.
- monitoring Nov 18, 2025, 06:07 PM UTC
We have implemented multiple fixes, the overall speed of the app should be improved. Our engineers are working hard to return the full speed of the app soon.
- resolved Nov 26, 2025, 09:44 AM UTC
The slowness issue has now been resolved. We will be migrating our servers to a more reliable service provider, and once that is complete, you can expect full performance recovery and improved stability going forward. We appreciate your patience.
Major October 25, 2025 Scheduled Maintenance - System Upgrades 1d 13h Fera Management Portal, Public API, Customer Messages, Private API and 1 more
Started Oct 25, 2025, 10:20 PM UTC· resolved Oct 27, 2025, 12:14 PM UTC
- identified Oct 25, 2025, 10:20 PM UTC
What's Happening: We're upgrading our infrastructure to improve performance and reliability. This includes database optimization, worker infrastructure improvements, and framework updates. What This Means: - Platform will be in maintenance mode during the upgrade (partial or complete outage) - Review collection will pause temporarily - All data remains safe and secure - Automatic resume after completion Benefits: - ⚡ Faster review/order processing - 🛡️ Better reliability - 📈 Improved performance
- monitoring Oct 26, 2025, 05:07 PM UTC
We have completed the system maintenance and we are monitoring the system health, performance and dashboards.
- resolved Oct 27, 2025, 12:14 PM UTC
All systems are operational.
Minor October 14, 2025 Temporary Slowness in Fera Server 11d 12h Public API
Started Oct 14, 2025, 10:07 AM UTC· resolved Oct 25, 2025, 10:21 PM UTC
- investigating Oct 14, 2025, 10:07 AM UTC
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
- monitoring Oct 25, 2025, 10:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 25, 2025, 10:21 PM UTC
This incident has been resolved.
Minor October 1, 2025 Temporary Slowness on Fera Servers 16h 15m Public API
Started Oct 01, 2025, 09:11 PM UTC· resolved Oct 02, 2025, 01:27 PM UTC
- investigating Oct 01, 2025, 09:11 PM UTC
We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.
- resolved Oct 02, 2025, 01:27 PM UTC
This incident has been resolved.
Minor September 19, 2025 We’re currently experiencing server delay 2d 16h Public API
Started Sep 19, 2025, 06:48 PM UTC· resolved Sep 22, 2025, 11:11 AM UTC
- investigating Sep 19, 2025, 06:48 PM UTC
Mechants reported that widgets are not showing on live pages, orders are not updating automatically, and products are missing from orders. The issue is widespread and we are working with our server hosting to resolve everything soon.
- resolved Sep 22, 2025, 11:11 AM UTC
This incident has been resolved.
Minor September 4, 2025 Delays in export/import, billing sync, and product data 3d 11h Public API
Started Sep 04, 2025, 08:57 PM UTC· resolved Sep 08, 2025, 08:07 AM UTC
- investigating Sep 04, 2025, 08:57 PM UTC
We are currently experiencing delays affecting multiple services. Merchants may notice that exports and imports of reviews or store data are taking longer than usual to complete. Billing synchronisation between stores may also be delayed, leading to temporary mismatches in billing data. In addition, product data updates may not appear immediately, causing inconsistencies in dashboards and widgets.
- investigating Sep 04, 2025, 08:57 PM UTC
Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks.
- resolved Sep 08, 2025, 08:07 AM UTC
This incident has been resolved.
Minor August 14, 2025 Degraded Performance due to Render 21d 6h Public API
Started Aug 14, 2025, 02:37 PM UTC· resolved Sep 04, 2025, 08:55 PM UTC
- investigating Aug 14, 2025, 02:37 PM UTC
Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
- resolved Sep 04, 2025, 08:55 PM UTC
This incident has been resolved.
Minor August 13, 2025 Degraded Performance 2h 1m Public API
Started Aug 13, 2025, 01:41 PM UTC· resolved Aug 13, 2025, 03:43 PM UTC
- identified Aug 13, 2025, 01:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 13, 2025, 03:43 PM UTC
This incident has been resolved.
Minor July 30, 2025 Degraded performance 4h 15m Fera Management Portal, Public API, Private API
Started Jul 30, 2025, 05:01 PM UTC· resolved Jul 30, 2025, 09:17 PM UTC
- investigating Jul 30, 2025, 05:01 PM UTC
We are currently investigating this issue.
- resolved Jul 30, 2025, 09:17 PM UTC
This incident has been resolved.
Minor May 26, 2025 Cashback Incentives Not Functioning 4h 9m Public API
Started May 26, 2025, 03:48 PM UTC· resolved May 26, 2025, 07:58 PM UTC
- investigating May 26, 2025, 03:48 PM UTC
We wanted to give you a quick heads-up — we're currently investigating an issue with cashback incentives not processing correctly after customers leave reviews. This means that for some shoppers, the promised cashback may not be triggering as expected. We know how important incentives are for encouraging reviews, and we’re working quickly to get everything back on track. Thanks for your patience, and we’ll keep you posted!
- resolved May 26, 2025, 07:58 PM UTC
This incident has been resolved.
Minor May 6, 2025 Slowness In Fera Widgets Loading 1h 12m Public API
Started May 06, 2025, 02:33 PM UTC· resolved May 06, 2025, 03:45 PM UTC
- investigating May 06, 2025, 02:33 PM UTC
We are currently investigating this issue.
- resolved May 06, 2025, 03:45 PM UTC
This incident has been resolved.
Minor May 6, 2025 Reviews Management Table: Degraded Performance 2d 1h Fera Management Portal
Started May 06, 2025, 02:31 PM UTC· resolved May 08, 2025, 04:02 PM UTC
- investigating May 06, 2025, 02:31 PM UTC
We are currently experiencing increased number of sign ups, which leads to slowness in loading the reviews in your dashboard.
- monitoring May 06, 2025, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 06, 2025, 03:44 PM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2025, 04:02 PM UTC
This incident has been resolved.
Minor March 25, 2025 Fera App Access Issue on Shopify 42d 4h Fera Management Portal
Started Mar 25, 2025, 11:15 AM UTC· resolved May 06, 2025, 03:45 PM UTC
- identified Mar 25, 2025, 11:15 AM UTC
Merchants reported being unable to open the Fera app via Shopify Admin, affecting their ability to manage reviews. We're looking into the issue and trying to find a solution. Temporary Workaround: - Merchants could access Fera directly via app.fera.ai.
- resolved May 06, 2025, 03:45 PM UTC
This incident has been resolved.
Critical March 21, 2025 Messages Are Delayed 3d 13h Customer Messages
Started Mar 21, 2025, 08:14 PM UTC· resolved Mar 25, 2025, 10:08 AM UTC
- investigating Mar 21, 2025, 08:14 PM UTC
We ran into a bit of an issue earlier—a spammer created some accounts and sent a bunch of messages, which temporarily clogged up our system. Because of this, some legitimate messages got delayed. The good news? Your messages are safe! Our queue is preserved, and we’ll be backfilling everything shortly. We're also putting extra measures in place to prevent this from happening again. Thanks for your patience—we’ll keep you posted!
- resolved Mar 25, 2025, 10:08 AM UTC
This incident has been resolved.
Major February 3, 2025 Delays in Fera review imports 7d 17h Fera Management Portal
Started Feb 03, 2025, 05:39 PM UTC· resolved Feb 11, 2025, 11:27 AM UTC
- identified Feb 03, 2025, 05:39 PM UTC
Merchants may experience slower than usual review imports from external sources. We are actively working to resolve this issue as quickly as possible and will provide updates as soon as we have more information. We appreciate your patience and understanding. If you have any questions or concerns, please reach out to our support team.
- resolved Feb 11, 2025, 11:27 AM UTC
This incident has been resolved.
Minor November 5, 2024 Reviews Table: Degraded Performance 1h 15m Fera Management Portal
Started Nov 05, 2024, 05:00 PM UTC· resolved Nov 05, 2024, 06:16 PM UTC
- investigating Nov 05, 2024, 05:00 PM UTC
We are currently experiencing slowness in loading the reviews in your dashboard. Other components aren't affected.
- identified Nov 05, 2024, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2024, 05:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2024, 06:16 PM UTC
This incident has been resolved.