Felix Outage History

Felix is up right now

Pingoru has recorded 49 incidents for Felix: 7 in the last 12 months and 1 in the last 90 days.

Source: status.felix.net

49incidents recorded
7last 12 months
1last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Felix in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202612 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 515 (0%)

Incidents, newest first

Major September 2, 2026 Platform access issues for Enterprise and Marketplace Searchers 29m Contractor Portal

Started Sep 02, 2026, 06:42 AM UTC· resolved Sep 02, 2026, 07:11 AM UTC

  1. identified Sep 02, 2026, 06:42 AM UTC

    We have identified an issue that is impacting access for Enterprise users and Marketplace Searchers. We have identified the issue and are currently implementing a fix.

  2. resolved Sep 02, 2026, 07:11 AM UTC

    We have now resolved the issue and all Enterprise and Searcher accounts should now have access restored.

Read the full incident report →

Minor June 17, 2026 Login issues for some users 2h 16m Contractor Portal, Vendor Portal, Notifications, Web API

Started Jun 17, 2026, 10:21 PM UTC· resolved Jun 18, 2026, 12:38 AM UTC

  1. investigating Jun 17, 2026, 10:21 PM UTC

    We have identified an issue affecting our Login / Authentication service that may prevent some users from signing in via regular links. As a temporary workaround, please use the following link to access the platform: https://auth.felix.net If you encountered an error when attempting to log in, we recommend using the link above while we work to resolve the issue. We are actively investigating the root cause and will provide further updates as they become available. We apologise for any inconvenience caused.

  2. identified Jun 17, 2026, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 12:38 AM UTC

    This incident has resolved. Login / authentication services are now working normally for all users.

Read the full incident report →

Major March 23, 2026 500 Errors on Vendor Portal –

Started Mar 23, 2026, 03:30 PM UTC· resolved Mar 23, 2026, 03:30 PM UTC

  1. resolved Mar 24, 2026, 03:45 AM UTC

    Numerous Vendor reported 500 errors upon accessing the portal. Access has now been restored.

Read the full incident report →

Notice March 16, 2026 Partial platform outage 1h 15m Contractor Portal, Vendor Portal, Notifications, Web API

Started Mar 16, 2026, 05:39 AM UTC· resolved Mar 16, 2026, 06:54 AM UTC

  1. monitoring Mar 16, 2026, 05:39 AM UTC

    The issue causing a partial Felix outage has been identified and resolved. We will continue to monitor to ensure full stability.

  2. resolved Mar 16, 2026, 06:54 AM UTC

    This incident has now been resolved.

Read the full incident report →

Major February 10, 2026 Service Outage 5h Contractor Portal, Vendor Portal, Notifications

Started Feb 10, 2026, 11:22 PM UTC· resolved Feb 11, 2026, 04:22 AM UTC

  1. monitoring Feb 10, 2026, 11:22 PM UTC

    Further to previous announcements this morning, the interruptions are still being observed. We continue to monitor the updates from AWS: https://health.aws.amazon.com/health/status

  2. monitoring Feb 10, 2026, 11:58 PM UTC

    We are continuing to monitor this issue.

  3. monitoring Feb 11, 2026, 12:12 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available.

  4. monitoring Feb 11, 2026, 12:56 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the next hour.

  5. monitoring Feb 11, 2026, 02:00 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.

  6. monitoring Feb 11, 2026, 03:49 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.

  7. resolved Feb 11, 2026, 04:22 AM UTC

    All services have now been restored.

Read the full incident report →

Major December 9, 2025 SMS Messages for Vodafone customers impacted 22h 4m Notifications

Started Dec 09, 2025, 05:40 AM UTC· resolved Dec 10, 2025, 03:45 AM UTC

  1. investigating Dec 09, 2025, 05:40 AM UTC

    We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.

  2. identified Dec 09, 2025, 06:30 AM UTC

    The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.

  3. monitoring Dec 09, 2025, 10:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 5, 2025 Service Outage for Vendor Users 1h 43m Contractor Portal, Vendor Portal

Started Sep 05, 2025, 01:44 AM UTC· resolved Sep 05, 2025, 03:28 AM UTC

  1. investigating Sep 05, 2025, 01:44 AM UTC

    We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.

  2. investigating Sep 05, 2025, 02:08 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 02:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 05, 2025, 03:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2025 Customers unable to login to platform 22h 52m Contractor Portal, Vendor Portal

Started Aug 05, 2025, 10:14 PM UTC· resolved Aug 06, 2025, 09:07 PM UTC

  1. investigating Aug 05, 2025, 10:14 PM UTC

    We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.

  2. identified Aug 05, 2025, 10:28 PM UTC

    We have identified the issue and are deploying fixes currently.

  3. monitoring Aug 05, 2025, 10:30 PM UTC

    We have deployed fixes and all users should now be able to login.

  4. resolved Aug 06, 2025, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025 Intermittent access issues 19h 49m Contractor Portal, Vendor Portal

Started Jul 22, 2025, 06:05 AM UTC· resolved Jul 23, 2025, 01:54 AM UTC

  1. identified Jul 22, 2025, 06:05 AM UTC

    We are currently experiencing intermittent access issues for users across Contractor and Vendor portals. We have determined the root cause, and are currently working on the resolution. Should you experience issues, please retry after a few minutes, or alternatively open a different browser or incognito/private tab.

  2. monitoring Jul 22, 2025, 10:56 AM UTC

    We have resolved the issue causing intermittent access, and are now monitoring the fix.

  3. resolved Jul 23, 2025, 01:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025 Subscription payment portal impacting credit card users 5d 21h Vendor Portal

Started Apr 22, 2025, 02:56 AM UTC· resolved Apr 28, 2025, 12:51 AM UTC

  1. investigating Apr 22, 2025, 02:56 AM UTC

    We are currently investigating an issue where credit card payments are not processing correctly for Marketplace vendors, impacting their ability to subscribe or renew. Please reach out to your account manager for support in the interim.

  2. identified Apr 22, 2025, 04:06 AM UTC

    We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.

  3. resolved Apr 28, 2025, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024 SMS MFA Not working 9h 57m Vendor Portal

Started Nov 15, 2024, 01:33 AM UTC· resolved Nov 15, 2024, 11:30 AM UTC

  1. identified Nov 15, 2024, 01:33 AM UTC

    A probable cause of the issue with the SMS MFA module has been identified, and we are actively working on a solution.

  2. monitoring Nov 15, 2024, 02:35 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Nov 16, 2024, 08:11 AM UTC

    This incident has been resolved.

Read the full incident report →