Felix Outage History

Felix is up right now

Felix had 6 outages in the last 2 years totaling 32h 20m of downtime — averaging 0.2 incidents per month.

There were 6 Felix outages since September 5, 2025 totaling 32h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.felix.net

Minor June 17, 2026

Login issues for some users

Detected by Pingoru
Jun 17, 2026, 10:21 PM UTC
Resolved
Jun 18, 2026, 12:38 AM UTC
Duration
2h 16m
Affected: Contractor PortalVendor PortalNotificationsWeb API
Timeline · 3 updates
  1. investigating Jun 17, 2026, 10:21 PM UTC

    We have identified an issue affecting our Login / Authentication service that may prevent some users from signing in via regular links. As a temporary workaround, please use the following link to access the platform: https://auth.felix.net If you encountered an error when attempting to log in, we recommend using the link above while we work to resolve the issue. We are actively investigating the root cause and will provide further updates as they become available. We apologise for any inconvenience caused.

  2. identified Jun 17, 2026, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 12:38 AM UTC

    This incident has resolved. Login / authentication services are now working normally for all users.

Read the full incident report →

Major March 23, 2026

500 Errors on Vendor Portal

Detected by Pingoru
Mar 23, 2026, 03:30 PM UTC
Resolved
Mar 23, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 24, 2026, 03:45 AM UTC

    Numerous Vendor reported 500 errors upon accessing the portal. Access has now been restored.

Read the full incident report →

Notice March 16, 2026

Partial platform outage

Detected by Pingoru
Mar 16, 2026, 05:39 AM UTC
Resolved
Mar 16, 2026, 06:54 AM UTC
Duration
1h 15m
Affected: Contractor PortalVendor PortalNotificationsWeb API
Timeline · 2 updates
  1. monitoring Mar 16, 2026, 05:39 AM UTC

    The issue causing a partial Felix outage has been identified and resolved. We will continue to monitor to ensure full stability.

  2. resolved Mar 16, 2026, 06:54 AM UTC

    This incident has now been resolved.

Read the full incident report →

Major February 10, 2026

Service Outage

Detected by Pingoru
Feb 10, 2026, 11:22 PM UTC
Resolved
Feb 11, 2026, 04:22 AM UTC
Duration
5h
Affected: Contractor PortalVendor PortalNotifications
Timeline · 7 updates
  1. monitoring Feb 10, 2026, 11:22 PM UTC

    Further to previous announcements this morning, the interruptions are still being observed. We continue to monitor the updates from AWS: https://health.aws.amazon.com/health/status

  2. monitoring Feb 10, 2026, 11:58 PM UTC

    We are continuing to monitor this issue.

  3. monitoring Feb 11, 2026, 12:12 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available.

  4. monitoring Feb 11, 2026, 12:56 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the next hour.

  5. monitoring Feb 11, 2026, 02:00 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.

  6. monitoring Feb 11, 2026, 03:49 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.

  7. resolved Feb 11, 2026, 04:22 AM UTC

    All services have now been restored.

Read the full incident report →

Major December 9, 2025

SMS Messages for Vodafone customers impacted

Detected by Pingoru
Dec 09, 2025, 05:40 AM UTC
Resolved
Dec 10, 2025, 03:45 AM UTC
Duration
22h 4m
Affected: Notifications
Timeline · 4 updates
  1. investigating Dec 09, 2025, 05:40 AM UTC

    We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.

  2. identified Dec 09, 2025, 06:30 AM UTC

    The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.

  3. monitoring Dec 09, 2025, 10:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 5, 2025

Service Outage for Vendor Users

Detected by Pingoru
Sep 05, 2025, 01:44 AM UTC
Resolved
Sep 05, 2025, 03:28 AM UTC
Duration
1h 43m
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
  1. investigating Sep 05, 2025, 01:44 AM UTC

    We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.

  2. investigating Sep 05, 2025, 02:08 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 02:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 05, 2025, 03:28 AM UTC

    This incident has been resolved.

Read the full incident report →