Fathom incident

Recorder unable to join some Microsoft Teams meetings

Major Resolved View vendor source →

Fathom experienced a major incident on September 12, 2023 affecting In-Call Processing (Microsoft Teams), lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2023, 03:53 PM UTC
Resolved
Sep 12, 2023, 05:18 PM UTC
Duration
1h 24m
Detected by Pingoru
Sep 12, 2023, 03:53 PM UTC

Affected components

In-Call Processing (Microsoft Teams)

Update timeline

  1. investigating Sep 12, 2023, 03:53 PM UTC

    We are currently investigating this issue.

  2. identified Sep 12, 2023, 04:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 12, 2023, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2023, 05:18 PM UTC

    This incident has been resolved.