Fathom incident

In-call AI summarization delayed and recorded calls slow to become available

Minor Resolved View vendor source →

Fathom experienced a minor incident on October 17, 2023 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2023, 01:40 PM UTC
Resolved
Oct 17, 2023, 02:07 PM UTC
Duration
27m
Detected by Pingoru
Oct 17, 2023, 01:40 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)Post-Call Processing

Update timeline

  1. investigating Oct 17, 2023, 01:40 PM UTC

    We are currently investigating this issue.

  2. identified Oct 17, 2023, 01:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2023, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2023, 02:07 PM UTC

    This incident has been resolved.