Fathom incident

Some users may experience call recorders joining slowly

Minor Resolved View vendor source →

Fathom experienced a minor incident on November 6, 2023 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 06:09 PM UTC
Resolved
Nov 06, 2023, 08:43 PM UTC
Duration
2h 33m
Detected by Pingoru
Nov 06, 2023, 06:09 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)Post-Call Processing

Update timeline

  1. identified Nov 06, 2023, 06:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 06, 2023, 06:40 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 06, 2023, 07:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 06, 2023, 07:52 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 06, 2023, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Nov 06, 2023, 08:07 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Nov 06, 2023, 08:43 PM UTC

    This incident has been resolved.