Fathom incident

AI provider outage: call and highlight summaries unavailable

Minor Resolved View vendor source →

Fathom experienced a minor incident on November 8, 2023 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 02:02 PM UTC
Resolved
Nov 08, 2023, 04:06 PM UTC
Duration
2h 4m
Detected by Pingoru
Nov 08, 2023, 02:02 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)

Update timeline

  1. investigating Nov 08, 2023, 02:02 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 08, 2023, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 08, 2023, 04:06 PM UTC

    This incident has been resolved.