Fathom incident

Some users may experience call recorders joining slowly

Minor Resolved View vendor source →

Fathom experienced a minor incident on November 20, 2023 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 02:18 PM UTC
Resolved
Nov 20, 2023, 02:32 PM UTC
Duration
14m
Detected by Pingoru
Nov 20, 2023, 02:18 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncIn-Call Processing (Google Meet)Post-Call ProcessingApplication Emails

Update timeline

  1. investigating Nov 20, 2023, 02:18 PM UTC

    We are currently investigating this issue.

  2. identified Nov 20, 2023, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2023, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 20, 2023, 02:32 PM UTC

    This incident has been resolved.