Fathom incident

AI provider outage: some AI Summaries failing to generate

Major Resolved View vendor source →

Fathom experienced a major incident on December 7, 2023 affecting Post-Call Processing and Application Emails, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2023, 04:29 PM UTC
Resolved
Dec 07, 2023, 08:11 PM UTC
Duration
3h 41m
Detected by Pingoru
Dec 07, 2023, 04:29 PM UTC

Affected components

Post-Call ProcessingApplication Emails

Update timeline

  1. investigating Dec 07, 2023, 04:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 07, 2023, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 07, 2023, 08:11 PM UTC

    This incident has been resolved.