Fathom incident

Some users may experience call recorders failing to join the meeting

Minor Resolved View vendor source →

Fathom experienced a minor incident on December 11, 2023 affecting In-Call Processing (Zoom), lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 07:24 PM UTC
Resolved
Dec 11, 2023, 08:13 PM UTC
Duration
49m
Detected by Pingoru
Dec 11, 2023, 07:24 PM UTC

Affected components

In-Call Processing (Zoom)

Update timeline

  1. investigating Dec 11, 2023, 07:24 PM UTC

    We are currently investigating this issue.

  2. identified Dec 11, 2023, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 11, 2023, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 11, 2023, 08:13 PM UTC

    This incident has been resolved.