Fathom incident

Zoom AI outage: Intermittent issues with call recorders failing to join a meeting

Major Resolved View vendor source →

Fathom experienced a major incident on December 12, 2023 affecting In-Call Processing (Zoom), lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 12:09 AM UTC
Resolved
Dec 12, 2023, 01:17 AM UTC
Duration
1h 8m
Detected by Pingoru
Dec 12, 2023, 12:09 AM UTC

Affected components

In-Call Processing (Zoom)

Update timeline

  1. investigating Dec 12, 2023, 12:09 AM UTC

    We are seeing elevated API errors with Zoom, and currently in contact with them.

  2. resolved Dec 12, 2023, 01:17 AM UTC

    This incident has been resolved.