Fathom incident

Some users unable to record Google Meet meetings

Critical Resolved View vendor source →

Fathom experienced a critical incident on December 14, 2023 affecting In-Call Processing (Google Meet), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 04:12 PM UTC
Resolved
Dec 14, 2023, 05:53 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 14, 2023, 04:12 PM UTC

Affected components

In-Call Processing (Google Meet)

Update timeline

  1. investigating Dec 14, 2023, 04:12 PM UTC

    We are currently investigating this issue.

  2. identified Dec 14, 2023, 04:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 14, 2023, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 14, 2023, 05:45 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 14, 2023, 05:53 PM UTC

    This incident has been resolved.