Fathom incident

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Critical Resolved View vendor source →

Fathom experienced a critical incident on December 20, 2023 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 12:55 AM UTC
Resolved
Dec 20, 2023, 01:21 AM UTC
Duration
26m
Detected by Pingoru
Dec 20, 2023, 12:55 AM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)WebsiteIn-Call Processing (Google Meet)Post-Call Processing

Update timeline

  1. investigating Dec 20, 2023, 12:55 AM UTC

    We are currently investigating this issue.

  2. identified Dec 20, 2023, 12:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 20, 2023, 01:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2023, 01:21 AM UTC

    This incident has been resolved.