Fathom incident

Call recorders slow to join some calls

Minor Resolved View vendor source →

Fathom experienced a minor incident on January 3, 2024 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2024, 05:03 PM UTC
Resolved
Jan 03, 2024, 06:03 PM UTC
Duration
59m
Detected by Pingoru
Jan 03, 2024, 05:03 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)

Update timeline

  1. investigating Jan 03, 2024, 05:03 PM UTC

    We are currently investigating this issue.

  2. identified Jan 03, 2024, 05:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 03, 2024, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 03, 2024, 06:03 PM UTC

    This incident has been resolved.