Fathom incident

Notetakers may be slow to join calls

Major Resolved View vendor source →

Fathom experienced a major incident on January 4, 2024 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2024, 06:21 PM UTC
Resolved
Jan 04, 2024, 07:53 PM UTC
Duration
1h 32m
Detected by Pingoru
Jan 04, 2024, 06:21 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)

Update timeline

  1. investigating Jan 04, 2024, 06:21 PM UTC

    We are currently investigating this issue.

  2. identified Jan 04, 2024, 06:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 04, 2024, 06:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 04, 2024, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 04, 2024, 07:53 PM UTC

    This incident has been resolved.