Fathom incident

Notetakers may be slow to join calls

Major Resolved View vendor source →

Fathom experienced a major incident on January 9, 2024 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2024, 05:13 PM UTC
Resolved
Jan 09, 2024, 08:05 PM UTC
Duration
2h 51m
Detected by Pingoru
Jan 09, 2024, 05:13 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)WebsiteIn-Call Processing (Google Meet)Post-Call Processing

Update timeline

  1. investigating Jan 09, 2024, 05:13 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2024, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 09, 2024, 06:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 09, 2024, 06:47 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 09, 2024, 07:05 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jan 09, 2024, 07:21 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Jan 09, 2024, 07:29 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Jan 09, 2024, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Jan 09, 2024, 08:05 PM UTC

    This incident has been resolved.