Fathom incident

Processing delayed on meetings recorded earlier today

Critical Resolved View vendor source →

Fathom experienced a critical incident on January 10, 2024 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 03:14 PM UTC
Resolved
Jan 10, 2024, 09:34 PM UTC
Duration
6h 20m
Detected by Pingoru
Jan 10, 2024, 03:14 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncIn-Call Processing (Google Meet)Post-Call ProcessingApplication Emails

Update timeline

  1. investigating Jan 10, 2024, 03:14 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 10, 2024, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 10, 2024, 04:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 10, 2024, 05:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 10, 2024, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jan 10, 2024, 07:26 PM UTC

    Meetings recorded earlier today may take some time to be processed

  7. resolved Jan 10, 2024, 09:34 PM UTC

    This incident has been resolved.