Fathom incident

Degraded system performance

Minor Resolved View vendor source →

Fathom experienced a minor incident on February 15, 2024 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 05:46 PM UTC
Resolved
Feb 15, 2024, 07:26 PM UTC
Duration
1h 40m
Detected by Pingoru
Feb 15, 2024, 05:46 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)WebsiteIn-Call Processing (Google Meet)Post-Call ProcessingApplication Emails

Update timeline

  1. investigating Feb 15, 2024, 05:46 PM UTC

    We are currently investigating this issue.

  2. identified Feb 15, 2024, 05:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 15, 2024, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 15, 2024, 07:26 PM UTC

    This incident has been resolved.