Fathom incident

AI provider outage: some AI Summaries failing to generate

Minor Resolved View vendor source →

Fathom experienced a minor incident on February 26, 2024 affecting Post-Call Processing, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2024, 05:07 PM UTC
Resolved
Feb 26, 2024, 06:33 PM UTC
Duration
1h 25m
Detected by Pingoru
Feb 26, 2024, 05:07 PM UTC

Affected components

Post-Call Processing

Update timeline

  1. investigating Feb 26, 2024, 05:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 26, 2024, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 26, 2024, 06:33 PM UTC

    This incident has been resolved.