Fathom incident

Call recording and website unavailable

Critical Resolved View vendor source →

Fathom experienced a critical incident on March 6, 2024 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2024, 09:28 PM UTC
Resolved
Mar 06, 2024, 10:29 PM UTC
Duration
1h 1m
Detected by Pingoru
Mar 06, 2024, 09:28 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call Processing

Update timeline

  1. investigating Mar 06, 2024, 09:28 PM UTC

    We are currently investigating this issue.

  2. identified Mar 06, 2024, 09:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 06, 2024, 09:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 06, 2024, 10:29 PM UTC

    This incident has been resolved.