Fathom incident

AI provider outage: some AI Summaries failing to generate

Major Resolved View vendor source →

Fathom experienced a major incident on March 26, 2024 affecting Post-Call Processing, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 07:40 PM UTC
Resolved
Mar 27, 2024, 12:03 AM UTC
Duration
4h 22m
Detected by Pingoru
Mar 26, 2024, 07:40 PM UTC

Affected components

Post-Call Processing

Update timeline

  1. investigating Mar 26, 2024, 07:40 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 26, 2024, 08:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 27, 2024, 12:03 AM UTC

    This incident has been resolved.