Fathom incident

AI provider outage: some AI Summaries failing to generate; Ask Fathom performance degraded

Minor Resolved View vendor source →

Fathom experienced a minor incident on July 19, 2024 affecting Post-Call Processing, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 03:56 PM UTC
Resolved
Jul 19, 2024, 05:47 PM UTC
Duration
1h 51m
Detected by Pingoru
Jul 19, 2024, 03:56 PM UTC

Affected components

Post-Call Processing

Update timeline

  1. investigating Jul 19, 2024, 03:56 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 19, 2024, 05:47 PM UTC

    This incident has been resolved.