Fathom incident

Degraded system performance

Critical Resolved View vendor source →

Fathom experienced a critical incident on October 11, 2024 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 09:23 PM UTC
Resolved
Oct 11, 2024, 09:39 PM UTC
Duration
16m
Detected by Pingoru
Oct 11, 2024, 09:23 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call Processing

Update timeline

  1. investigating Oct 11, 2024, 09:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 11, 2024, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 11, 2024, 09:31 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 11, 2024, 09:39 PM UTC

    This incident has been resolved.