Fathom incident

Notetakers may be slow to or fail to join calls

Major Resolved View vendor source →

Fathom experienced a major incident on October 15, 2024 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 03:02 PM UTC
Resolved
Oct 15, 2024, 07:09 PM UTC
Duration
4h 6m
Detected by Pingoru
Oct 15, 2024, 03:02 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)Post-Call ProcessingApplication Emails

Update timeline

  1. investigating Oct 15, 2024, 03:02 PM UTC

    We are currently investigating this issue.

  2. identified Oct 15, 2024, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 15, 2024, 04:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 15, 2024, 07:09 PM UTC

    This incident has been resolved.