Fathom incident

MS Teams notetakers may fail to join or record meetings

Minor Resolved View vendor source →

Fathom experienced a minor incident on February 3, 2025 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 01:30 PM UTC
Resolved
Feb 03, 2025, 02:54 PM UTC
Duration
1h 24m
Detected by Pingoru
Feb 03, 2025, 01:30 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)

Update timeline

  1. investigating Feb 03, 2025, 01:13 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 03, 2025, 01:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 03, 2025, 01:16 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 03, 2025, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 03, 2025, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 03, 2025, 02:54 PM UTC

    This incident has been resolved.