Fathom incident

AI provider outage: some AI Summaries and Action Items failing to generate

Minor Resolved View vendor source →

Fathom experienced a minor incident on February 27, 2025 affecting Post-Call Processing and Application Emails, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 08:04 PM UTC
Resolved
Feb 27, 2025, 09:02 PM UTC
Duration
58m
Detected by Pingoru
Feb 27, 2025, 08:04 PM UTC

Affected components

Post-Call ProcessingApplication Emails

Update timeline

  1. identified Feb 27, 2025, 08:04 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 27, 2025, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results and reprocessing affected calls.

  3. resolved Feb 27, 2025, 09:02 PM UTC

    This incident has been resolved.