Fathom incident

AI provider outage: some AI Summaries and Action Items failing to generate

Minor Resolved View vendor source →

Fathom experienced a minor incident on February 28, 2025 affecting Post-Call Processing and Application Emails, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 03:15 PM UTC
Resolved
Feb 28, 2025, 04:30 PM UTC
Duration
1h 14m
Detected by Pingoru
Feb 28, 2025, 03:15 PM UTC

Affected components

Post-Call ProcessingApplication Emails

Update timeline

  1. identified Feb 28, 2025, 03:15 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 28, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 28, 2025, 04:30 PM UTC

    This incident has been resolved.