Fathom incident

AI provider outage: some AI Summaries and Action Items failing to generate

Minor Resolved View vendor source →

Fathom experienced a minor incident on March 4, 2025 affecting Post-Call Processing and Application Emails, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 01:14 AM UTC
Resolved
Mar 04, 2025, 03:31 AM UTC
Duration
2h 17m
Detected by Pingoru
Mar 04, 2025, 01:14 AM UTC

Affected components

Post-Call ProcessingApplication Emails

Update timeline

  1. identified Mar 04, 2025, 01:14 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 04, 2025, 03:31 AM UTC

    This incident has been resolved.