Fathom incident

Notetakers may be slow to or fail to join calls

Major Resolved View vendor source →

Fathom experienced a major incident on March 12, 2025 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 02:33 PM UTC
Resolved
Mar 12, 2025, 02:45 PM UTC
Duration
11m
Detected by Pingoru
Mar 12, 2025, 02:33 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call Processing

Update timeline

  1. investigating Mar 12, 2025, 02:33 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2025, 02:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 12, 2025, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2025, 02:45 PM UTC

    This incident has been resolved.