Fathom incident

Degraded system performance

Major Resolved View vendor source →

Fathom experienced a major incident on April 18, 2025 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 02:59 PM UTC
Resolved
Apr 18, 2025, 04:08 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 18, 2025, 02:59 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call Processing

Update timeline

  1. investigating Apr 18, 2025, 02:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 18, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 18, 2025, 03:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 18, 2025, 04:08 PM UTC

    This incident has been resolved.