Fathom experienced a major incident on June 12, 2025 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 6h 36m. The incident has been resolved; the full update timeline is below.
Affected components
In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)WebsiteIn-Call Processing (Google Meet)Post-Call Processing
Update timeline
- investigating Jun 12, 2025, 05:58 PM UTC
We are currently investigating the issue.
- investigating Jun 12, 2025, 06:21 PM UTC
GCP (Google Cloud Platform) is experiencing a major outage
- identified Jun 12, 2025, 07:02 PM UTC
The issue has been identified by our cloud provider and a fix is being implemented
- monitoring Jun 12, 2025, 07:09 PM UTC
Calls are starting to record properly, continuing to monitor
- monitoring Jun 12, 2025, 07:10 PM UTC
Calls are starting to record properly, continuing to monitor
- monitoring Jun 12, 2025, 07:17 PM UTC
Call recording is operational, continuing to monitor and reprocess all calls that occurred during GCP outage
- resolved Jun 13, 2025, 12:34 AM UTC
This incident has been resolved.