Resolved after 1 hour 28 minutes, affecting Mexico and Queretaro (QRO) and 1 more, on October 29, 2026.
During this incident, customers may have experienced elevated errors and increased latency for requests served through our Queretaro (QRO) POP from 23:21 to 03:29 UTC. This incident is resolved. For more information about this retrospective status post, please reach out to Support through https://support.fastly.com.
Affected components
Update timeline
- investigating Oct 29, 2026, 02:04 AM UTC
We are investigating elevated errors to our Queretaro (QRO) Point of Presence (POP). All other products and services are unaffected by this incident.
- investigating Oct 29, 2026, 02:16 AM UTC
Our engineers believe they have identified contributing factor causing the issue impacting the Queretaro (QRO) POP. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. All other products and services are unaffected by this incident.
- monitoring Oct 29, 2026, 03:21 AM UTC
Engineering has confirmed the impact to Queretaro (QRO) POP has been mitigated.
- resolved Oct 29, 2026, 03:32 AM UTC
During this incident, customers may have experienced elevated errors and increased latency for requests served through our Queretaro (QRO) POP from 23:21 to 03:29 UTC. This incident is resolved. For more information about this retrospective status post, please reach out to Support through https://support.fastly.com.
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