Fastly experienced a major incident on September 16, 2026 affecting Customer Services and Support Systems and 1 more component, lasting 9h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 07:50 AM UTC
We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets. Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue. We will provide another update as more information becomes available or within the next hour.
- investigating Sep 16, 2026, 10:35 AM UTC
Our engineers are continuing to investigate the issue impacting the Support Portal, including the ability to view or create support tickets. This has been caused by a third-party service provider outage. We have not yet confirmed the contributing factor has been fully resolved. We'll provide another update as soon as we have more information.
- investigating Sep 16, 2026, 01:00 PM UTC
A fix has been validated by our third-party service provider and is currently being rolled out across all impacted systems. We will post a new update once it has been fully implemented and we see signs of recovery. All other products and services remain unaffected by this incident.
- resolved Sep 16, 2026, 05:13 PM UTC
The third party provider issue affecting availability of the Support Portal has been fully resolved. All Fastly Customer Support services systems have been restored and are operating normally. Ticket processing and standard communication channels are fully functional. We apologize for the inconvenience and appreciate your patience during this interruption to our support channels.