Faros AI incident

Some users are unable to login to the web application

Resolved after 18 minutes, affecting Web Application, on January 22, 2025.

monitoring Jan 22, 2025, 08:54 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 22, 2025, 08:45 PM UTC
Resolved
Jan 22, 2025, 09:04 PM UTC
Duration
18m
Detected by Pingoru
Jan 22, 2025, 08:45 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jan 22, 2025, 08:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2025, 08:54 PM UTC

    The issue has been identified to be only affecting SAML based logins. A fix is being implemented.

  3. monitoring Jan 22, 2025, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2025, 09:04 PM UTC

    This incident has been resolved.

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