Resolved after 1 day 22 hours, affecting Web Application, on August 13, 2025.
We identified the affected customers and implemented a fix to address it
Affected components
Web Application
Update timeline
- investigating Aug 13, 2025, 07:01 PM UTC
Some customers are experiencing issues with accessing app.faros.ai
- identified Aug 13, 2025, 07:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2025, 07:41 PM UTC
We identified the affected customers and implemented a fix to address it
- resolved Aug 15, 2025, 05:24 PM UTC
This incident has been resolved.
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Amazon Web Services