Resolved after 1 hour 34 minutes, affecting API & backend and Authentication system and 1 more, on February 12, 2026.
Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.
Affected components
Update timeline
- investigating Feb 12, 2026, 01:39 PM UTC
We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.
- investigating Feb 12, 2026, 02:14 PM UTC
We continue to investigate the origin of the issue. Meanwhile, we have decided to enable the maintenance page, so all of the application is unavailable for the time being. We are working to restore the service as soon as possible. We apologise for the inconvenience.
- identified Feb 12, 2026, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 12, 2026, 03:13 PM UTC
Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.
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