Factorial HR incident

Degraded service performance

Resolved after 20 hours 57 minutes, affecting API & backend and Authentication system and 1 more, on February 20, 2026.

monitoring Feb 20, 2026, 06:06 PM UTC

Further improvements have been implemented, and they are showing promising results, but we continue to actively monitor the performance of the platform.

Started
Feb 20, 2026, 11:57 AM UTC
Resolved
Feb 21, 2026, 08:55 AM UTC
Duration
20h 57m
Detected by Pingoru
Feb 20, 2026, 11:57 AM UTC

Affected components

API & backendAuthentication systemFactorial website

Update timeline

  1. identified Feb 20, 2026, 11:57 AM UTC

    We are experiencing intermittent performance degradation across the platform, which may result in occasional errors for some users. While initial mitigation efforts provided temporary relief, we are now implementing more permanent optimizations to stabilize the system.

  2. monitoring Feb 20, 2026, 01:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 20, 2026, 06:06 PM UTC

    Further improvements have been implemented, and they are showing promising results, but we continue to actively monitor the performance of the platform.

  4. resolved Feb 21, 2026, 08:55 AM UTC

    This incident has been resolved.

Your product runs on more than Factorial HR

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →