Factorial HR experienced a major incident on February 20, 2026 affecting API & backend and Authentication system and 1 more component, lasting 20h 57m. The incident has been resolved; the full update timeline is below.
Affected components
API & backendAuthentication systemFactorial website
Update timeline
- identified Feb 20, 2026, 11:57 AM UTC
We are experiencing intermittent performance degradation across the platform, which may result in occasional errors for some users. While initial mitigation efforts provided temporary relief, we are now implementing more permanent optimizations to stabilize the system.
- monitoring Feb 20, 2026, 01:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 20, 2026, 06:06 PM UTC
Further improvements have been implemented, and they are showing promising results, but we continue to actively monitor the performance of the platform.
- resolved Feb 21, 2026, 08:55 AM UTC
This incident has been resolved.