Factorial HR incident

Problem accessing Factorial services from Windows devices

Ongoing since 09:55 AM UTC, affecting Factorial website and Webpage.

investigating Oct 27, 2026, 10:18 AM UTC

We are continuing to investigate this issue.

Started
Oct 27, 2026, 09:55 AM UTC
Resolved
Ongoing
Duration
● 2h 11m
Detected by Pingoru
Oct 27, 2026, 09:55 AM UTC

Affected components

Factorial websiteWebpage

Update timeline

  1. investigating Oct 27, 2026, 09:55 AM UTC

    Some customers are experiencing issues loading our application from Windows desktop computers on office networks. The issue is not affecting other operating systems like Apple OSX, or the Factorial mobile application. A workaround seems to be connecting the desktop device to a mobile hotspot. We are investigating to understand the origin of the problem and provide a resolution.

  2. investigating Oct 27, 2026, 10:18 AM UTC

    We are continuing to investigate this issue.

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