Resolved after 12 hours, on May 19, 2020.
# What happened? Today we made an upgrade in the Time Tracking service that involves a migration of the settings of each company to the new implementation. This process took longer than expected disabling the service up to 1 hour in some companies # How are we going to prevent similar issues in the future? When an upgrade like this requires big Data migrations, procure to implement it backward compatible \(if possible\) and in low-impact times \(nights/weekends\)
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- resolved May 19, 2020, 03:16 PM UTC
The Time Tracking service was disabled for some companies, preventing employees to clock-in and out, in desktop and mobile App
- postmortem May 19, 2020, 03:21 PM UTC
# What happened? Today we made an upgrade in the Time Tracking service that involves a migration of the settings of each company to the new implementation. This process took longer than expected disabling the service up to 1 hour in some companies # How are we going to prevent similar issues in the future? When an upgrade like this requires big Data migrations, procure to implement it backward compatible \(if possible\) and in low-impact times \(nights/weekends\)
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