Resolved after 12 minutes, affecting API & backend and Factorial website, on July 9, 2024.
Our monitoring systems have detected higher error rates than usual. In most cases these are timeouts caused by a malfunctioning system. Our Engineers have applied remediation and we are confirming the recovery of the service levels back to normal.
Affected components
Update timeline
- monitoring Jul 09, 2024, 11:56 AM UTC
Our monitoring systems have detected higher error rates than usual. In most cases these are timeouts caused by a malfunctioning system. Our Engineers have applied remediation and we are confirming the recovery of the service levels back to normal.
- resolved Jul 09, 2024, 12:09 PM UTC
The affected system has been replaced. This incident is now resolved.
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