Factorial HR incident

Factorial application unavailable

Resolved after 22 minutes, affecting Factorial website, on July 15, 2024.

resolved Jul 15, 2024, 12:13 PM UTC

The service has been restored; app.factorialhr.com is fully operational again. We apologize for the inconvenience caused and will perform an investigation to ensure such errors don't happen again in the future.

Started
Jul 15, 2024, 11:50 AM UTC
Resolved
Jul 15, 2024, 12:13 PM UTC
Duration
22m
Detected by Pingoru
Jul 15, 2024, 11:50 AM UTC

Affected components

Factorial website

Update timeline

  1. investigating Jul 15, 2024, 11:50 AM UTC

    Due to an error introduced in our latest release, the Factorial application is currently unavailable or partially loading. Our teams have identified the source of the problem and are investigating a fix to be deployed as soon as possible.

  2. identified Jul 15, 2024, 11:58 AM UTC

    A fix is underway - we expect the service to be restored in the next hour.

  3. resolved Jul 15, 2024, 12:13 PM UTC

    The service has been restored; app.factorialhr.com is fully operational again. We apologize for the inconvenience caused and will perform an investigation to ensure such errors don't happen again in the future.

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