Factorial HR incident
Core component failure made Factorial application unavailable
Resolved after 49 minutes, on August 26, 2024.
An incident occurred today, between 14:22 and 14:49 CEST, which affected the performance of our application and website. During this time, a failure in a core component of our infrastructure resulted in slower response times, increased error rates, and, ultimately, service unavailability. Our incident response team acted swiftly to identify the issue and successfully replaced the failing component, restoring full service shortly thereafter. Following the incident, our infrastructure team conducted an investigation to understand the root cause of the failure. We have since implemented improvements to our configuration to prevent similar issues from occurring in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we continue to enhance the reliability of our services. Thank you for your continued support.
Update timeline
- resolved Aug 26, 2024, 02:34 PM UTC
An incident occurred today, between 14:22 and 14:49 CEST, which affected the performance of our application and website. During this time, a failure in a core component of our infrastructure resulted in slower response times, increased error rates, and, ultimately, service unavailability. Our incident response team acted swiftly to identify the issue and successfully replaced the failing component, restoring full service shortly thereafter. Following the incident, our infrastructure team conducted an investigation to understand the root cause of the failure. We have since implemented improvements to our configuration to prevent similar issues from occurring in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we continue to enhance the reliability of our services. Thank you for your continued support.
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